Tijuana Unlocked

Terms of Use: Tijuana Unlocked

Original effective date: April 20, 2026

Revised effective date: October 2, 2026

These Terms of Use ("Terms") are a binding agreement between you and Offshore Flow LLC, a New Mexico limited liability company ("Offshore Flow," "we," "us," or "our"). They govern your use of the Tijuana Unlocked mobile application and the related web pages and services we provide for support, privacy information, account deletion, and these Terms (together, the "Service"). Please read them carefully.

This revised version replaces the prior Terms and removes their mandatory-arbitration, class-waiver, and exclusive-forum provisions. By creating an account or using the Service after receiving any notice required by applicable law, you agree to these Terms and acknowledge our Privacy Policy. If you do not agree, do not use the Service.

Questions: support@tijuanaunlocked.com.

1. Eligibility

You must be at least 13 years old to use Tijuana Unlocked. The Service is not intended for children under 13. If you are between 13 and the age of majority in your jurisdiction, you may use the Service only with the involvement of a parent or legal guardian who agrees to these Terms on your behalf.

2. What the Service is

Tijuana Unlocked is a cross-border travel companion that may provide:

  • The latest available U.S.–Mexico border crossing wait information, with source and freshness labels, using data from U.S. Customs and Border Protection (CBP) and clearly identified estimates where a direct current value is unavailable.
  • Routing and estimated-travel-time suggestions using Google Maps Platform together with Offshore Flow logic and other information available to the Service.
  • Local water-service notices sourced from the Comisión Estatal de Servicios Públicos de Tijuana (CESPT), as well as clearly identified community reports where available.
  • Traffic information sourced from the California Highway Patrol (CHP).
  • Public-transit information sourced from the San Diego Metropolitan Transit System (MTS) and links to third-party transit tools.
  • Curated information about local places, including food, pharmacies, ATMs, and services.
  • Crossing Plans, Line Watch, Smart Routes, and optional notifications.

The Service is an informational planning tool. It is not a navigation system, traffic-control authority, border-crossing authority, emergency alerting system, or emergency service.

3. Your account

To access most of the Service, you must create an account using email and password, sign in with Google, or, where available, use Sign in with Apple. You are responsible for:

  • Keeping your login credentials confidential.
  • Activity that occurs through your account, except to the extent caused by Offshore Flow or circumstances outside your reasonable control.
  • Providing accurate account information and keeping it current.
  • Promptly notifying us at support@tijuanaunlocked.com if you reasonably believe your account has been compromised.

We may suspend or terminate an account if it materially violates these Terms, if we reasonably believe it is being used for fraud, unlawful activity, or a security threat, or if we are required to do so by law. Where reasonably practicable, we will give notice and an opportunity to address the issue.

4. Subscriptions, introductory offers, and billing

4.1 Free service and Premium

The free service currently includes the latest available border waits by supported lane, the basic crossing map, one crossing/lane pair in one Line Watch, available in-app CHP, CESPT, and MTS information, and limited access to Crossing Plans, Smart Route sessions, and featured Discover guides as described in the app.

Premium currently adds Best Crossing Times by day and hour, up to three crossing/lane pairs in one Line Watch, Smart Routes without the free monthly limit, every currently available Discover neighborhood guide, and other features identified as Premium in the app. A Line Watch uses one shared threshold and one notification; the first qualifying current wait among its configured pairs triggers it. Current free limits and the available feature set are shown in the app and may change by platform, version, locale, data availability, and applicable law. Any material change to a paid subscription remains subject to the store terms and applicable law.

Premium may be offered through the Apple App Store and Google Play as monthly and annual auto-renewing plans. The store purchase sheet presented before confirmation controls the exact product, price, currency, billing period, taxes, territory availability, introductory offer, and renewal terms for your purchase. Prices shown elsewhere are informational and may not reflect your store, locale, or current offer.

4.2 How billing works

Purchases are processed by Apple on iOS or Google Play on Android. Offshore Flow does not directly process your store payment or receive your full payment-card details.

For a standard paid subscription without a trial, the applicable store charges the payment method associated with your store account when you confirm the purchase. If you accept an eligible free-trial offer, the subscription begins when you confirm without a subscription charge at that time; the first paid billing period begins and the first charge occurs when the trial ends unless you cancel before the deadline shown by the store. Later paid periods renew automatically for the term and price disclosed by the store unless you cancel or the store tells you otherwise.

4.3 Introductory offers

Apple or Google Play may present an introductory offer to an eligible account. The purchase sheet—not this page—controls whether an offer is available, its eligibility rules and duration, the price and currency after the offer, the territory, the first billing date, and the cancellation deadline. If the purchase sheet does not show a trial or other offer, you are purchasing the standard paid plan.

4.4 How to cancel

You can manage or cancel an auto-renewing subscription through the store account used for purchase:

  • iOS: Settings → your Apple Account → Subscriptions → Tijuana Unlocked → Cancel Subscription.
  • Android: Google Play → Profile → Payments & subscriptions → Subscriptions → Tijuana Unlocked → Cancel subscription.

The store determines when cancellation takes effect and when Premium access ends. Access for a canceled paid period ordinarily continues through the time already paid for, while trial access and other offers end according to the terms shown by the store. Deleting your Tijuana Unlocked account or uninstalling the app does not by itself cancel store billing.

4.5 Refunds

Refund eligibility and timing depend on the applicable store policy and law; no refund is guaranteed by these Terms.

  • Apple purchases: request a refund from Apple at reportaproblem.apple.com. Apple decides the request under its policies and applicable law.
  • Google Play purchases: you may use Google Play order history or contact support@tijuanaunlocked.com. Depending on the circumstances, applicable policy, and law, Google or Offshore Flow may approve a full or partial refund through Google Play.

4.6 Price changes

Subscription prices may change. Apple or Google Play will apply its required notice and consent process, and we may provide additional notice. A new price will not be charged except through the process permitted by the applicable store and law.

5. Acceptable use

You agree that you will not:

  • Use the Service in violation of applicable law, including U.S. or Mexican customs, immigration, or road-traffic law.
  • Interact with the Service while driving in a manner that violates distracted-driving law or creates an unsafe condition.
  • Access or use the Service through an interface we have not made available or authorized, including unauthorized scraping or automated clients.
  • Reverse engineer, disassemble, or attempt to derive source code except to the extent that applicable law expressly permits it despite this restriction.
  • Attempt to gain unauthorized access to the Service, another user's account, or Offshore Flow's or a provider's systems.
  • Interfere with, disrupt, or overload the Service, its infrastructure, or third-party data sources.
  • Use the Service to harass, defraud, or harm any person.
  • Resell, redistribute, or commercially exploit the Service or data obtained through it without permission or another lawful basis.
  • Remove, obscure, or alter required source labels, copyright notices, trademarks, or Google Maps attribution.

This section does not prohibit ordinary use of our public support, privacy, Terms, or account-deletion pages. We may investigate and take proportionate action against conduct that violates this section.

6. Data sources and third-party content

The Service uses or links to information from third parties and public bodies, which may include CBP, CESPT, CHP, MTS, Google Maps Platform, and community contributors. Sources may change, delay, correct, or withdraw information on their own schedules. Offshore Flow does not guarantee that third-party or public-source information is complete, accurate, current, or error-free, and is not responsible for a source's acts or omissions.

Offshore Flow does not claim ownership of third-party data or content displayed by the Service. Rights, permissions, attribution requirements, and use restrictions depend on the source. Google Maps content may include content from Google and its licensors; use of that content is subject, where applicable, to Google's then-current terms and privacy policy. You may not remove or obscure attribution supplied through Google Maps services.

Links to external tools or websites are provided for convenience and do not mean that Offshore Flow controls or endorses their content, availability, or practices.

7. Disclaimers and safety

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND. To the maximum extent permitted by law, Offshore Flow disclaims express, implied, and statutory warranties, including merchantability, fitness for a particular purpose, non-infringement, accuracy, uninterrupted operation, and freedom from harmful components.

Specifically, and without limiting the above:

  • Wait information is not a guarantee. Current reports, historical patterns, modeled values, border conditions, lane status, and traffic can change quickly. Do not rely on Tijuana Unlocked as your only source of border information.
  • Routes are advisory. Routing and travel-time results use Google Maps services and may be combined with Offshore Flow logic and other available data. Any result may be stale, incomplete, or unsuitable. You are responsible for driving decisions, traffic laws and signs, lane eligibility, and route safety.
  • Do not use the app while driving. Interact with it before driving or while safely stopped. Offshore Flow is not responsible for harm caused by distracted driving to the extent permitted by law.
  • Not an emergency system. Tijuana Unlocked is not 911, roadside assistance, a border-agency communication channel, or an emergency alerting service. Use official emergency channels when needed.
  • Border compliance is your responsibility. You are responsible for complying with United States and Mexican law, including documentation, declarations, lane eligibility, and prohibited-item requirements.
  • Water-service information is informational. CESPT is the authoritative source for official service notices. Community reports are not official confirmation. Verify important decisions with CESPT or another appropriate authority.

Some jurisdictions do not permit certain warranty exclusions. Mandatory rights remain unaffected.

8. Limitation of liability

To the maximum extent permitted by law, Offshore Flow and its members, officers, employees, and agents will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenues, data, goodwill, or other intangible losses, arising out of or relating to the Service.

This limitation does not exclude or limit any liability or remedy that applicable law does not permit us to exclude or limit. Depending on where you live, some or all of this section may not apply to you.

9. Responsibility for your conduct

You are responsible for using the Service lawfully and for your own unauthorized or unlawful conduct. These Terms do not require a consumer to defend or indemnify Offshore Flow or pay Offshore Flow's legal fees.

10. Intellectual property

As between you and Offshore Flow, Offshore Flow owns or licenses the Service's original software, Tijuana Unlocked name and logo, user interface, and original content, subject to third-party rights. We grant you a limited, revocable, non-exclusive, non-transferable license to use the Service in accordance with these Terms and applicable store terms. Ordinary use for a commute, work trip, or trip to a customer is permitted. You may not copy, modify, distribute, sell, lease, resell, scrape, or commercially exploit protected parts of the Service or its data except with permission or as expressly allowed by law.

Offshore Flow does not claim ownership of third-party data or content displayed by the Service. The availability, attribution, and permitted use of that material depend on the rights, permissions, and terms applicable to each source. Nothing in these Terms grants you rights to third-party material beyond those provided by the applicable source or law.

11. Account deletion, subscription cancellation, and termination

You may stop using the Service at any time. You may request account deletion in the app or through our Delete Account page. Account deletion and subscription cancellation are separate actions: deleting your account or uninstalling the app does not cancel an Apple App Store or Google Play subscription. Cancel store billing separately as described in Section 4 before deleting your account.

We may suspend or terminate access as described in Section 3, if required by law, or if we discontinue the Service. If we discontinue a paid Service, any refund or continued access will be handled under the applicable store policy and law.

Provisions that by their nature should survive termination—including Sections 5 through 10 and 12 through 15—will survive to the extent enforceable.

12. Applicable law

These Terms and any dispute relating to the Service are governed by the laws that apply in the circumstances. Nothing in these Terms takes away mandatory consumer protections or other rights that apply where you live.

13. Resolving issues and disputes

We encourage you to contact support@tijuanaunlocked.com so we can try to resolve an issue voluntarily. Contacting us is not a required waiting period and does not prevent either party from pursuing another available remedy.

These Terms do not require arbitration. Either party may bring a claim in a court that has jurisdiction, and either party may use an eligible small-claims process. Consumers may also contact or use an available government consumer-protection agency or process. These Terms do not require you to waive the ability to bring or join a class or collective action, or any other right that cannot be waived under applicable law.

14. Changes to these Terms

We may update these Terms. Each published version will state its effective date. For a material change, we will provide reasonably prominent advance notice through the Service, by email, or by another appropriate method where reasonably practical or required by law. Changes will apply prospectively unless applicable law permits otherwise.

Continued use after an effective date will indicate acceptance only where applicable law permits that method of acceptance. If you do not agree to a material change, you may stop using the Service and delete your account, but you must separately cancel any store subscription.

15. Miscellaneous and app-store terms

  • Entire agreement. These Terms and any terms expressly incorporated into them are the entire agreement between you and Offshore Flow regarding the Service. Our Privacy Policy describes our data practices.
  • Severability. If a provision is unenforceable, it will be enforced to the maximum lawful extent and the rest will remain in effect.
  • No waiver. Failure to enforce a provision is not a waiver.
  • Assignment. You may not assign these Terms without our written consent. Offshore Flow may assign them to an affiliate or in connection with a merger, financing, reorganization, or sale of relevant assets, subject to applicable law.
  • Notices. We may provide notices through the app, by email to the address associated with your account, or by another method permitted by law. You may send notices to support@tijuanaunlocked.com.
  • Apple standard EULA. App Store Connect applies Apple's Standard Licensed Application End User License Agreement to the iOS app; these website Terms are not configured as a custom Apple EULA. Apple's standard EULA governs the license for the iOS app and the content, materials, and services accessible through it to the extent stated in that EULA. These Terms additionally govern your relationship with Offshore Flow and the Service. If the two conflict about the iOS app license or another matter the Apple EULA expressly governs, the Apple EULA controls. These Terms are between you and Offshore Flow, not Apple; any Apple third-party-beneficiary rights arise from Apple's EULA, not from a custom agreement on this website.
  • Google Play. Your use of the Android app and Google Play purchases is also subject to applicable Google Play terms. These Terms do not designate Google as a third-party beneficiary.
  • Languages. The English and Mexican Spanish versions are intended to be substantially equivalent. If a conflict remains, the English version controls only to the extent permitted by applicable law; mandatory rights and interpretation rules remain unaffected.

16. Contact

Offshore Flow LLC

New Mexico, United States

support@tijuanaunlocked.com