Terms of Use — Tijuana Unlocked

Effective date: April 20, 2026 Last updated: April 20, 2026

These Terms of Use ("Terms") are a binding agreement between you and Offshore Flow LLC, a New Mexico limited liability company ("Offshore Flow", "we", "us", "our"), governing your use of the Tijuana Unlocked mobile application and any related services (together, the "Service"). Please read them carefully.

By downloading, installing, or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

Questions: support@offshoreflow.net.

1. Eligibility

You must be at least 13 years old to use Tijuana Unlocked. If you are between 13 and the age of majority in your jurisdiction, you may only use the Service with the involvement of a parent or legal guardian who agrees to these Terms on your behalf. The Service is not intended for children under 13.

2. What the Service is

Tijuana Unlocked is a cross-border travel companion that provides:

• Live U.S.–Mexico border crossing wait-time estimates sourced from U.S. Customs and Border Protection (CBP).
• Routing and estimated-travel-time suggestions powered by Google Maps Platform.
• Local water-service outage alerts sourced from the Comisión Estatal de Servicios Públicos de Tijuana (CESPT).
• Traffic information from the California Highway Patrol (CHP).
• Discovery of local places (food, pharmacies, ATMs, services).
• Customizable commute plans and push notifications.

The Service is an informational tool. It is not a navigation system, a traffic control authority, a border-crossing authority, or an emergency service.

3. Your account

To access most of the Service, you must create an account using email and password, or sign in with Google. You are responsible for:

• Keeping your login credentials confidential.
• All activity that occurs under your account.
• Providing accurate information and keeping it current.

We may suspend or terminate accounts that violate these Terms, that we reasonably believe are being used fraudulently, or that are inactive for extended periods.

4. Subscriptions, trial, and billing

4.1 Trial and price

Tijuana Unlocked is a paid service. New users receive a 7-day free trial. After the trial ends, the subscription automatically renews at USD $4.99 per month unless cancelled at least 24 hours before the end of the current period.

4.2 How billing works

Payment is charged to your Apple ID (on iOS) or your Google account (on Android) at confirmation of purchase. Your subscription automatically renews at the end of each billing period for the same term at the then-current price. Offshore Flow does not process payments directly and does not receive your payment card details.

4.3 How to cancel

You can turn off auto-renewal or cancel the subscription at any time:

• iOS: Settings → Apple ID → Subscriptions → Tijuana Unlocked → Cancel Subscription.
• Android: Google Play Store → Profile → Payments & Subscriptions → Subscriptions → Tijuana Unlocked → Cancel subscription.

Cancellation takes effect at the end of the current paid period. You will continue to have access to subscription features until then.

4.4 Refunds

All purchases are processed by Apple or Google and are governed by their respective store policies.

• iOS: request a refund through Apple at https://reportaproblem.apple.com.
• Android: request a refund through Google Play at https://play.google.com/store/account/orders.

Except where required by law, Offshore Flow does not issue direct refunds.

4.5 Free trial eligibility

The 7-day free trial is available to first-time subscribers only. Apple and Google determine trial eligibility based on their account records; we cannot override that determination.

4.6 Price changes

We may change subscription prices. If we do, we (or the applicable app store on our behalf) will notify you before the change takes effect and, where required by law, obtain your consent before charging the new price.

5. Acceptable use

You agree that you will not:

• Use the Service in any way that violates applicable law, including U.S. or Mexican customs, immigration, or road-traffic laws.
• Interact with the Service while driving in a manner that violates any distracted-driving law.
• Access the Service by means other than the official Offshore Flow apps on iOS and Android (no scraping, no reverse-engineering the client, no automated clients).
• Attempt to gain unauthorized access to the Service, to other users' accounts, or to Offshore Flow's systems.
• Interfere with, disrupt, or overload the Service, the backend infrastructure, or the third-party data sources we rely on.
• Use the Service to harass, defraud, or harm any person.
• Resell, redistribute, or commercially exploit the Service or its data without our written permission.
• Use any of the third-party data the Service surfaces (CBP wait times, CESPT notices, CHP incidents, Google Maps content) in a way that violates those providers' terms of use.

We may investigate and take action against conduct that violates this section, including suspending or terminating your account.

6. Public-data sources and third-party content

The Service aggregates information from public data sources, including:

• U.S. Customs and Border Protection (border wait times).
• Comisión Estatal de Servicios Públicos de Tijuana (CESPT) (water-service outages).
• California Highway Patrol (traffic incidents).
• Google Maps Platform (maps, routing, geocoding, places).

Those sources set, change, and retract their own data on their own schedules. Offshore Flow does not guarantee that any third-party data is complete, accurate, current, or free of errors, and is not responsible for the acts or omissions of those third parties. Your use of third-party content is also subject to the terms of those providers.

7. Disclaimers — read this carefully

The Service is provided "AS IS" and "AS AVAILABLE", without warranties of any kind. To the maximum extent permitted by law, Offshore Flow disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, accuracy, uninterrupted operation, and freedom from viruses or harmful components.

Specifically, and without limiting the above:

• Wait-time estimates are estimates, not guarantees. CBP, border conditions, and traffic can change in seconds. Do not rely on Tijuana Unlocked as your only source of information about border crossings.
• Routing is advisory. Routes are generated by Google Maps based on data that may be stale or inaccurate. You are responsible for your driving decisions, for obeying traffic laws and signs, and for choosing a route that is safe.
• Do not use the app while driving. Interact with the app only before you start driving or when safely stopped. Offshore Flow is not responsible for injuries or damage caused by distracted driving.
• Not a safety-critical service. Tijuana Unlocked is not a 911 service, a roadside-assistance service, a border-agency communication channel, or an emergency alerting system. Do not rely on it for emergencies.
• Border crossing compliance is your responsibility. You alone are responsible for complying with the laws of the United States and Mexico when crossing the border, including declarations, documentation, and prohibited items.
• Water-service alerts are informational. CESPT is the authoritative source for actual water-service status. Always verify with CESPT before making decisions (medical, commercial, or otherwise) based on a water-alert notification.

8. Limitation of liability

To the maximum extent permitted by law, Offshore Flow, its members, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenues, data, goodwill, or other intangible losses, arising out of or in connection with your use of (or inability to use) the Service, even if advised of the possibility of such damages.

Our total aggregate liability for all claims arising out of or relating to the Service will not exceed the greater of:

• (a) the amount you paid Offshore Flow for the Service in the 12 months before the event giving rise to the claim, or
• (b) USD $100.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of these limits may not apply to you. Nothing in these Terms limits liability that cannot be limited under applicable law (such as liability for gross negligence, willful misconduct, or death or personal injury caused by negligence in jurisdictions that prohibit excluding such liability).

9. Indemnity

You agree to defend, indemnify, and hold harmless Offshore Flow and its members, officers, employees, and agents from and against any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your violation of these Terms.
• Your misuse of the Service.
• Your violation of any law or of any third party's rights in connection with your use of the Service.

10. Intellectual property

Offshore Flow owns the Service, including the Tijuana Unlocked name, logo, user interface, source code, and original content. We grant you a limited, revocable, non-exclusive, non-transferable license to use the Service in accordance with these Terms. You may not copy, modify, distribute, sell, lease, or create derivative works of the Service except as expressly allowed by law.

Third-party data surfaced in the Service (CBP, CESPT, CHP, Google Maps) is owned by the respective providers.

11. Termination

You may stop using the Service at any time by deleting your account in-app (or, when required, at the web URL we provide) and uninstalling the app. If you have an active subscription, deleting the app does not cancel the subscription — you must cancel through the Apple App Store or Google Play per Section 4.

We may suspend or terminate your access to the Service at any time if you violate these Terms, if we are required to do so by law, or if we decide to discontinue the Service. On termination, the sections of these Terms that by their nature should survive (including Sections 5, 7, 8, 9, 10, 12, 13, and 14) will survive.

12. Governing law

These Terms are governed by the laws of the State of California, United States, without regard to its conflict-of-laws principles. To the extent any claim may be brought in court (see Section 13), you and Offshore Flow agree to the exclusive jurisdiction of the state and federal courts located in the County of San Diego, California, and waive any objection based on forum non conveniens.

13. Dispute resolution — binding arbitration and class-action waiver

PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS.

13.1 Informal resolution first

Before filing a claim, you agree to contact us at support@offshoreflow.net and try to resolve the dispute informally. We will try to resolve the dispute within 60 days.

13.2 Binding individual arbitration

If we cannot resolve a dispute informally, any claim arising out of or relating to these Terms or the Service will be resolved by final and binding individual arbitration, administered by JAMS under its Streamlined Arbitration Rules, seated in San Diego, California, in English, before a single arbitrator. Judgment on the award may be entered in any court of competent jurisdiction.

13.3 Class-action waiver

You and Offshore Flow agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any form of a representative or class proceeding.

13.4 Exceptions

Either party may bring an individual action in small-claims court for disputes within that court's jurisdiction, or seek injunctive relief in court to protect intellectual-property rights.

13.5 30-day opt-out

You may opt out of Section 13's arbitration and class-action waiver by sending written notice to support@offshoreflow.net within 30 days of first accepting these Terms. The notice must include your name, the email on your account, and a clear statement that you want to opt out. Opting out will not affect any other part of these Terms.

13.6 Federal Arbitration Act

This Section 13 is governed by the Federal Arbitration Act.

14. Changes to these Terms

We may update these Terms from time to time. When we make material changes, we will notify you through the app or by email before the change takes effect. The "Last updated" date at the top will always reflect the current version. Continuing to use the Service after a change takes effect means you accept the updated Terms.

15. Miscellaneous

• Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and Offshore Flow about the Service.
• Severability. If any part of these Terms is held unenforceable, the rest remain in effect.
• No waiver. Our failure to enforce any right or provision is not a waiver of that right or provision.
• Assignment. You may not assign these Terms without our written consent. We may assign them to an affiliate or in connection with a corporate transaction.
• Notices. We may give notices by in-app message or by email to the address on your account. You may give us notice at support@offshoreflow.net.
• Apple / Google end-user terms. If you use the Service on iOS, you acknowledge that these Terms are between you and Offshore Flow (not Apple) and that Apple is a third-party beneficiary entitled to enforce them. On Android, similar terms apply with respect to Google Play.

16. Contact

Offshore Flow LLC New Mexico, United States support@offshoreflow.net