Delete your Tijuana Unlocked account
Use this page to request deletion of your account and associated data. You do not need to open the app.
Last updated: October 2, 2026
The fastest way: delete in the app
If you can still sign in, the quickest path is:
Preferences → Account → Delete account
The in-app flow confirms your identity automatically and starts deletion immediately.
What gets deleted
- Your Firebase Auth record, including email/password, Google, or Apple sign-in links.
- Your user profile and preferences.
- Saved commute plans, Line Watch settings and state, saved areas, saved colonias, and community water-service reports.
- Alert preferences, delivery state, and subscribed water zones.
- Push notification tokens registered to your account.
- Problem reports stored in Firestore and other user-owned backend records, including private commute-calibration trips if you participated.
- The subscription mirror stored in Firestore and the RevenueCat customer record associated with your Firebase UID.
We do not maintain a separate account-data backup schedule. Provider-managed security, logging, or disaster-recovery copies, if any, age out under the provider’s own retention schedule and are not restored as a live account.
What this does not cancel
- Your paid subscription. Cancel it in the App Store on iOS or Google Play on Android.
- App Store or Google Play purchase history. Those records are held by Apple and Google, not by us.
- Support emails already delivered to our mailbox. You may ask us to remove them separately, subject to records we must keep for legal, fraud-prevention, tax, or dispute purposes.
Request deletion by email
Send your request to support@tijuanaunlocked.com from the email address on your account so we can verify you.
What happens next
- We verify that the request comes from the email on the account.
- We delete the data listed above within 30 days, usually much sooner.
- We reply to confirm when deletion is complete.
See also: Privacy Policy, Terms of Use, and Support.